1. Introduction

At Matterhem ("we," "us," "our," or "Company"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information in various ways, including:

Personal Information: Name, email address, phone number, address, and other contact details you provide when requesting a consultation or contacting us.
Automatically Collected Information: Browser type, IP address, pages visited, time spent on pages, and referring website through cookies and similar technologies.
Service Information: Details about your home, preferences, and smart home needs when discussing our services.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process your consultation requests and service inquiries
Communicate with you about our services, updates, and promotions
Personalize your experience on our website
Analyze website usage and trends
Comply with legal obligations
Prevent fraudulent activities and ensure security

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

Your consent (where you have explicitly agreed)
Performance of a contract (to provide services you've requested)
Legitimate interests (to improve our services and protect our business)
Legal compliance (to meet regulatory requirements)

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist us in operating our website and conducting business
Legal authorities when required by law
Other parties with your explicit consent

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Once no longer needed, we securely delete or anonymize your data.

7. Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing of your data
Object to processing
Request data portability
Withdraw consent at any time

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. For more details, see our Cookies Policy.

9. Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

10. International Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your home country. By using our website, you consent to such transfers.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete such information promptly.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Matterhem
hi@matterhem.com
The Netherlands

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website following such changes constitutes your acceptance of the updated Privacy Policy.